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Notices and Alerts – Baleària Canarias

NOTICES AND ALERTS

Baleària Canarias travel notices

Check important alerts and notices that may affect your inter-island ferry journey or your crossing to or from Cádiz. If your booking is affected, you will receive an SMS or WhatsApp message at the number you provided when booking.

View my bookingWhat to do if my journey changes

Important notices

Check whether your route is listed in any of these notices and review your booking status before travelling to the port.

Weather warning 

For today, we recommend that you arrive at the port well in advance, as disruptions or delays may occur for reasons beyond our operational control.

Due to adverse weather conditions the following departures have been changed:

Cancelled departures

  • 06:15 hS. C. de La Palma → Los Cristianos
  • 08:00 hLos Cristianos → S. C. de La Palma

Timetable changes

  • 19:15 hLos Cristianos → La Gomera
  • 20:00 hLos Cristianos → S. C. de La Palma

If your booking is affected, you will receive an SMS / WhatsApp message at the number provided when booking.

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What to do if your journey is affected

If your departure is cancelled or changed, follow these steps.

  1. Check your booking

    Go to My bookings using your booking reference to check the status of your journey.

  2. Read our notification

    If your booking is affected, you will receive an SMS or WhatsApp message at the number you provided when booking.

  3. Allow extra time to reach the port

    During disruptions, access to the quay and boarding may take longer. Set off earlier than usual.

Need help with your booking?

  • Help Centre

    Send us a message through the Help Centre and we will answer your questions.

  • Contact

          Monday to Sunday, 8:00 to 20:00        828 64 80 20

  • WhatsApp

    Send us a message and we will help you in the same chat.

Frequently asked questions about travel disruptions

How can I find out if my ferry is departing today?

Check this notices page and your booking status in My bookings before going to the port. If your booking is affected, you will also receive an SMS or WhatsApp message.

What happens if my ferry is cancelled due to bad weather?

We will contact you to offer another available departure or a ticket refund. Departures are only cancelled when sea conditions make safe navigation impossible.

How will you notify me if my journey changes?

By SMS or WhatsApp, using the number you provided when booking. Check that it is correct in My bookings.

How can I manage my booking?

Visit our Help Centre: Customer service channels.

Check your booking before going to the port

Use your booking reference to see immediately whether your departure has changed.

Go to My bookings

The information on this page may change throughout the day as each disruption develops. Decisions about individual departures depend on navigation conditions and instructions from maritime and port authorities.

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