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Faster and easier booking
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NOTICES AND ALERTS
Baleària Canarias travel notices
Check important alerts and notices that may affect your inter-island ferry journey or your crossing to or from Cádiz. If your booking is affected, you will receive an SMS or WhatsApp message at the number you provided when booking.
No important notices
What to do if your journey is affected
If your departure is cancelled or changed, follow these steps.
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Check your booking
Go to My bookings using your booking reference to check the status of your journey.
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Read our notification
If your booking is affected, you will receive an SMS or WhatsApp message at the number you provided when booking.
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Allow extra time to reach the port
During disruptions, access to the quay and boarding may take longer. Set off earlier than usual.
Need help with your booking?
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Help Centre
Send us a message through the Help Centre and we will answer your questions.
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Contact
Monday to Sunday, 8:00 to 20:00 828 64 80 20
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WhatsApp
Send us a message and we will help you in the same chat.
Frequently asked questions about travel disruptions
How can I find out if my ferry is departing today?
Check this notices page and your booking status in My bookings before going to the port. If your booking is affected, you will also receive an SMS or WhatsApp message.
What happens if my ferry is cancelled due to bad weather?
We will contact you to offer another available departure or a ticket refund. Departures are only cancelled when sea conditions make safe navigation impossible.
How will you notify me if my journey changes?
By SMS or WhatsApp, using the number you provided when booking. Check that it is correct in My bookings.
How can I manage my booking?
Visit our Help Centre: Customer service channels.
Check your booking before going to the port
Use your booking reference to see immediately whether your departure has changed.
The information on this page may change throughout the day as each disruption develops. Decisions about individual departures depend on navigation conditions and instructions from maritime and port authorities.
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